Question 1

Can you accommodate allergies or dietary needs?

Accepted Answer

I understand the importance of catering to dietary needs. While my kitchen isn't free from allergens like nuts, wheat, and dairy, I can make gluten-free cakes. However, I don't offer dairy-free or vegan cakes as I haven't found recipes that meet my quality standards.

Question 2

Do you offer wedding cakes?

Accepted Answer

No. If you require a cake for a wedding, there are a number of cake makers which specialise in wedding cakes in the local area.

Question 3

Do you offer fondant cakes?

Accepted Answer

No, my preferred icing is buttercream. Although some of the decorations used will be externally sourced from a third party supplier which may use fondant.

Question 4

Can I order a number shaped cake?

Accepted Answer

Yes, I am able to create cakes in the shape of numbers.

Question 5

Do you create carved/ 3-D novelty cakes?

Accepted Answer

No, sadly not. I can however source themed decor for a round buttercream cake.

Question 6

Can I have a personalised message on my cake?

Accepted Answer

I do not offer writing in icing, however with enough notice I can supply a customised or generic topper upon request. Please advise when enquiring for a price to be provided within your quote.

Question 7

Can I order cupcakes from you?

Accepted Answer

Absolutely! I offer cupcakes with a minimum order of 12. They're perfect for any celebration!

Question 8

Can you recreate cakes?

Accepted Answer

Any products ordered from an image of a product not produced by me will be reproduced by myself as my interpretation and will NOT be an exact replica. Each product is handmade to order.

Question 9

What payment methods do you accept?

Accepted Answer

You can pay via bank transfer. It's simple and secure!

Question 10

What are your cake prices?

Accepted Answer

Each cake is custom-made, so prices vary based on your specific requirements. I'll provide a bespoke quote that includes design, creation, baking, and decoration. No VAT is added.

Question 11

How is my order packaged?

Accepted Answer

Each cake comes displayed on a suitable cake board and in a labelled box. Cupcakes will be packaged in labelled boxes of 6s or 12s (depending on your order size).

Question 12

Can I collect my order?

Accepted Answer

I offer a  collection service from my home just outside of Winchester. Please be sure to accurately schedule your collection time. You have a 15 minute collection window from the time agreed.

Question 13

Do you have your food hygiene?

Accepted Answer

Yes, I have a level 5 (very good) hygiene rating from Winchester City Council.

Question 14

Are you insured?

Accepted Answer

Yes

Question 15

Do you offer tasters?

Accepted Answer

No